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WHITE PAPERS 
 The Role of Application Management Outsourcing in Improving IT Agility: Latest research from The Hackett Group highlights best practices and compelling results from Applications Outsourcing and Flexible deployment models. Now more than ever, organizations need more business value, operational excellence and lower costs in IT and their business. (September 2009)
Insourcing, Outsourcing & Cosourcing - Automating the Procure to Pay Process: Learn about the challenges companies face when embarking on a project to automate the Procure to Pay (P2P) process. This paper will explore all the options to be considered before taking on this project in-house. (September 2009)
The benefits of a U.S.-based Order to Cash solution: Clients are looking for on-shore service providers to interact with their clients, drive savings and maintain exceptional customer service. (September 2009)
The Impact of Technology on Cost in Business Process Outsourcing: The Complete Business Process Outsourcing Cost Picture: Learn how technology can drive down your short- and long-term BPO costs (September 2009)
7 Procurement Outsourcing Myths, Demystified!!: The real value of Procurement Outsourcing is underexploited, partly due to common misconceptions and misunderstandings. Learn more about 7 common misconceptions that hinder the effectiveness of procurement outsourcing and the best practices that can bring about increased success. (September 2009)
Demand Forecasting: Using Oracle to drive business results: Inaccurate demand forecasting can increase the risk of missing market opportunities in a competitive, global environment. Learn how advanced forecasting tools along with analytics and processes, can deliver significant business results for global corporations. (September 2009)
Building Your Business Case for Best-Practice IT Services Delivery: When comparing IT service delivery models of in-house vs. a third party, companies base their decision on a TCO analysis. This paper discusses cost components often missed in a business case for best-practice services. (July 2009)
Kofax BPO Use Case: What is the de facto choice for the BPO provider's next
initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. (July 2009)
The search for gold: Helping banks to tap alternative: The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. (July 2009)
Outsourcing your J.D.Edwards Financials to save on bottom line: This report describes how a relatively small internal department of a conglomerate in Mauritius has equipped itself over the last few years to offer back office services of any organisation using J.D.Edwards ERP system. (July 2009)
How Outsourcing Drives Business Process Improvements: Learn how senior IT executives are accomplishing business process improvement while facing the top challenges of today. (July 2009)
Street Smarts: How Intelligent Transportation Saves Money, Lives and the Environment: The goal is not only to revitalize a sagging economy, but to counter the national transportation crisis that has been looming in the background. How can this goal be reached? Download the free whitepaper. (July 2009)
More Papers
PODCAST
 What if you could manage the energy consumption of every PC on your network? Find out how with Wayne Scalf, Vice President, End User Computing.
Click here to listen to Wayne Scalf or download MP3
QUICK POLL
During the recession and the the past 14 months, which of the following most impacted your planning for outsourcing:
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vote!
SPONSORS
These
issues are sponsored in part by the following companies:
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OUTSOURCING JOURNAL
EDITOR'S CORNER
Mitigating Risk in the Race to the Cloud: Editor's Corner: Ed Anderson, Chief Strategy Officer, CompuCom: Ed Anderson, CompuCom’s new chief strategy officer, shares his insights on who should move to the cloud, when they should move, and why. He also discusses how racing a sailboat and World War II history taught him important leadership skills.
WIPRO VOICE
Why Cloud Computing Is Here to Stay (Even Though No One Is Closing Their Data Centers Just Yet): Cloud computing may be the next game-changer in IT. Anand Ramakrishnan discusses how companies can use cloud computing. Is the public or private cloud the best option? Which functions will migrate? The Wipro expert has answers.
FOCUS ON: Product Development, Risk-Reward, Time to Market, Healthcare, Manufacturing, Software Development
Trends in Outsourced Product Development and Accelerated Time to Market: A new, more strategic outsourcing model is necessary for speeding time to market yet also limiting the development cost of new products. It requires a different kind of thinking, communicating, and strategizing. Here’s how to leverage this new model for competitive advantage.
FOCUS ON: Buyers, Contract Renegotiation
Outsourcing Buyers: Is Now A Good Time to Play Catch-Up?: Expert Linda Tuck Chapman says buyers should take a long hard look at their contracts, relationships, and strategies to capitalize on current market opportunities. She lists three things to do now before the market changes.
ACADEMIC THOUGHT SPOT - A Wipro Initiative
How to Improve Knowledge Management in New Product Development Projects: Companies that hope to capture market share when the economy turns must continue to invest in new product development. Knowledge management in R&D is difficult because the valuable learning is tacit knowledge, which is hard to codify. Professor Keith Goffin describes the best ways to do this.
EVEREST VOICE
How Outsourcing Can Help Retailers Survive the Recession: There is one long-term action retailers can take to reduce their current cost structures: offshore outsourcing. Steve Haas and Paul Nowacki estimate retailers can save up to 35 percent if they outsource to a supplier with an offshore component. They discuss offshoring’s benefits and challenges.
FOCUS ON: Trends, Repatriation, Legal
Morrison & Foerster's Study: How the Recession Has Changed Outsourcing: The common wisdom is outsourcing is counter-cyclical, so it should be going gangbusters in the down economy. But that’s not what actually happened. What is going on? The international law firm Morrison & Foerster polled its clients. Partner Christopher Ford reports the findings.
FOCUS ON: Onshore, Offshore, Call Center, Customer Contact Center, CRM
Enabling Offshored Call Centers to Move Back On Shore: In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again quickly. Here's how.
BREAKING RESEARCH
Market Vista: Q2 2009: Analysis highlighting financial services outsourcing and offshoring, insight on Multi-country Payroll Outsourcing, focus on key cities in Latin America, and more. This is the preview deck. The full report is available for purchase by clicking here.
Remote Infrastructure Management: Impending Crisis of Genre – Insights into the maturing RIMO market. This study looks at the growing maturity, shifting rules of infrastructure offshoring, and “crisis of genre” facing offshore suppliers. This is the preview deck. The full report is available for purchase by clicking here.
Outsourcing and Offshoring in the Oil & Gas Vertical: Examination of outsourcing & offshoring activity in the oil & gas vertical by identifying key trends across leading buyers and suppliers and providing an assessment of major transactions activity, BPO activity, and key IT sourcing profiles for six buyer firms. This is the preview deck. The full report is available for purchase by clicking here.
EVENTS
Multi-Channel Selling – Create More with Less
September 15, 2009
Webinar
The Conference Board presents Strategic Outsourcing Conference: Maximizing Outsourcing Strategies in Challenging Times
Sponsored by: Everest Group
September 24-25, 2009
Fairmont Hotel – Dallas, TX
SIG 36th Global Leadership Summit
Proven Best Practices & Thought Leadership
October 20-22, 2009
San Diego, CA
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